FREQUENTLY ASKED QUESTIONS
Q: If I'm covered by my parent's insurance plan or other coverage, why would I need the Caltech medical insurance?
A: The Caltech Student Medical Plan, offered through Anthem Student Advantage, is designed to meet the needs of students and helps pay for covered medical care, prescription drugs, and mental health services your student receives while at school, at home, and while traveling or studying abroad.
Q: How do I add coverage mid-year if I waived during the enrollment/waiver period?
A: If you need to add coverage mid-year, you will need to reach out to [email protected]. Please note you will need to show proof that you lost other coverage before your request can be approved.
Q: How do I remove coverage mid-year if I gained other coverage mid-year?
A: If you need to remove coverage mid-year, you will need to reach out to [email protected]. Please note you will need to show proof that indicates when your new coverage was effective and provide a copy of your medical plan summary so the Benefits office can verify your other coverage meets Caltech's waiver requirements.
Q: How do I add a dependent to my student health insurance?
A: You can add your dependent(s) during the enrollment/waiver period each summer. If you need to add coverage for a dependent mid-year please reach out to [email protected]. Please note you will need to re-enroll your dependents each year during the enrollment/waiver period.
Q: How can I make sure I visit an in-network provider?
A: Please use the following links to search for an in-network provider for:
Anthem Student Advantage Medical
Anthem Student Advantage Dental
Q: Where can I obtain a copy of my insurance card(s)?
A: Please use the following links to access your insurance card(s):
Q: Who can I talk to if I have questions about insurance bills or Explanation of Benefits?
A: Please email [email protected] or call 626-395-6443 to make a virtual appointment. If you are enrolled or plan to enroll in the ASA plan you can contact the Caltech Anthem Concierge, Ruben Rodriguez at 626-395-6628 or via email at [email protected]
Q: Why did I receive an out-of-network bill for a visit to an in-network hospital?
A: Most services received at an in-network hospital, even for emergencies are processed at the in-network level, but some services received such as: ambulances for emergency transport, emergency room physicians, and anesthesiologists usually do not participate in any networks.
Q: Who do I talk to about a charge on my bursar account that I believe is incorrect?
A: Send an email to [email protected], call 626-395-6443.